At Genuine Deal, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a refund policy to make your shopping experience hassle-free.

Refund Policy

We accept refunds on all purchases. If for any reason you are not satisfied with your product, please contact us within 14 days of your purchase to request a refund.

Eligibility for Refunds

• The product must be unused and unactivated.

• The product key must be unredeemed by the customer.

• Refund requests must be made within 14 days of purchase.

How to Request a Refund

To initiate a refund, please reach out to us at contact@genuinedeal.shop with the following details:

1. Order number

2. Reason for the refund request

3. Proof of purchase

Once we receive your request, our customer service team will process your refund as soon as possible. Refunds will be issued to the original payment method.

Non-Refundable Items

Certain items, such as downloaded software that has been activated, are not eligible for a refund.

Contact Us

If you have any questions regarding our refund and return policy, please feel free to contact us at contact@genuinedeal.shop.